- NEW ARRIVALS & ELEVATED STYLES AT BEAIGA
At BEAIGA, we want customers to have a fair and clear process for returns, exchanges, and refunds. This Refund & Return Policy explains the general conditions that apply to purchases made through our ecommerce store.
If you need help with a specific order, return eligibility, or damaged item claim, please contact support at [email protected] for case-specific assistance.
Customers should contact us as soon as possible after receiving an item if they believe a return or exchange is needed. To be eligible in general, items should be unused, in their original condition, and returned with original packaging, tags, accessories, and proof of purchase where applicable.
We may refuse returns that show signs of use, damage caused after delivery, missing parts not due to our error, or returns requested after an unreasonable delay without explanation.
If you receive a damaged, defective, missing, or incorrect item, please contact [email protected] promptly with your order details and a clear description of the issue. We may request photos of the package and product to review the claim.
After review, we may offer a replacement, exchange, store credit, partial refund, or full refund depending on the nature of the issue and product availability.
For hygiene, safety, customization, perishability, or other practical reasons, some items may not be eligible for return. Items that have been used, altered, washed, damaged after delivery, or returned without adequate packaging may also be non-returnable.
If a product category has special return restrictions, those may be stated on the product page, packaging, or order communication where applicable.
Once a returned item is received, we may inspect it to confirm condition, order details, and eligibility. Approval of a return, exchange, or refund is subject to inspection and consistency with this policy.
If a refund is approved, it will generally be issued to the original payment method used for the purchase, unless another reasonable method is agreed. Refund timing may vary depending on the payment provider, bank, or payment channel.
Shipping fees, handling charges, or service charges may be non-refundable unless the return is due to our error or the item arrived damaged, defective, or incorrect.
Where appropriate and subject to stock availability, we may offer an exchange instead of a refund. If the replacement item is unavailable, we may offer an alternative resolution such as store credit or refund.
If the return is due to a wrong, defective, or damaged item received from us, we may review and decide whether return shipping will be covered or reimbursed. For change-of-mind returns or customer preference issues, return shipping costs are usually the customer’s responsibility unless we state otherwise.
Customers should report issues and return requests within a reasonable time after delivery. Delayed claims may reduce available remedies if the product has been used, altered, or cannot be properly inspected.
Approved refunds are usually processed after inspection and confirmation. Banking or payment provider timelines may affect when the amount appears in your account.
If you need to cancel an order, contact us immediately at [email protected]. Orders that have already been processed, packed, shipped, or handed to the courier may not be cancelable and may instead fall under the return process where applicable.
For any case-specific question about returns, replacements, damaged items, or refund status, please contact BEAIGA support at [email protected].
